Petwell Supply Blog
COVID-19 Grooming Drop-Off & Pick-Up Process
We are looking forward to welcoming you back for grooming! Please be sure to read all of our grooming policies & procedures here.
Due to COVID-19, we are following new protocols, specifically related to drop-off and pick-up. Please familiarize yourself with these procedures prior to your next appointment.
1) Arrival: Upon arrival, if you notice another client waiting in the grooming drop off area by the front of the store, please wait outside until that client departs. When you enter for your appointment, we request that only ONE person enter our store with your dog. Please pay attention to signage upon entering, and wait in the designated area, as you will not be permitted to enter the store fully.
We require that the person dropping your dog off wear a mask. We will not accept your pet for grooming if you are not wearing a mask. You will be turned away and charged a cancellation fee of $50 if you arrive without a mask.
2) Speaking with the Groomer: Due to the backlog of clients we are attempting to assist at this time, you will have very limited time to cover your specific requests with our groomer. Please understand this is not personal, but is also a requirement by the state to keep indoor conversations to a minimum. Moving through these conversations quickly is also the only way we can serve everyone in a timely and, more important, safe fashion.
3) Contactless Drop-Off
After your conversation with our groomer, you will be asked to sanitize your hands and place our slip lead over your dog’s head and remove your dog’s collar/harness/leash and take them with you. (This is demonstrated in the video, below.)
Cats must be brought to us in a secure carrier, which will safely be disinfected by our team before and after handling by our team.
4) Contactless Pick-Up & Payment:
We will give you a call 10-15 minutes before your dog is ready to be picked up. When you arrive, please let us know you are here, and please wait outside as we bring your dog back to the doggy pick-up zone.
We will ask you to sanitize your hands, and remove our lead and put your dog's collar and leash back on. Our groomer will cover any relevant information about your dog's visit at this time. You will also be able to schedule your next appointment and make purchases within the store (we will grab what you need).
Our team will calculate your total from a safe distance, and will be able to add a tip on your total for you, if you wish to leave one by credit card. We cannot accept any cash payments at this time. If you would like to bring a tip in cash, please bring money in an envelope.
Our wireless credit card reader is now installed at the front of the store, enabling a socially distant checkout experience.
Petwell Supply Operations During COVID-19
**UPDATE June 1, 2020:
We are officially open for Grooming!
This partial reopening comes with some changes to business operations related to grooming as well as schedules for delivery and pick-up orders locally.
Grooming: We will be open for grooming Tuesday, Thursday, Saturday, and Sunday from 10:30am-5:30pm. Appointments for all grooming services (including nail trims) are required by the state. The best way to book an appointment is online. Please review updated policies & procedures and COVID-19 Grooming Drop-off procedures.
Retail: While it is tempting to reopen the store to you, at this time it still feels unsafe to do so. We will, however, continue to fulfill phone and online orders. Now that we have more regular "business hours" with grooming open, we can accommodate more pick-up orders. At this point in time we will be limiting local deliveries to Wednesday ONLY.
*Our new "business days/hours" will follow our grooming schedule.
**UPDATE April 21, 2020:
While our doors continue to be closed to the public, we have expanded the ways in which we can continue to serve you in this time.
Store: Thank you to everyone who continues to support the store by ordering online or by phone. We have been adding new bones, treats, and toys to keep your dogs occupied during quarantine. We have also added our pet-o-gram gift option, should you want to mail a special gift to a dog or cat in your life. Simply select your budget, and complete a brief survey telling us more about the pet you are sending a gift to and we'll take care of the rest. Did we mention it comes with free shipping?!
Grooming: We know many of you are eager to get your pets in for grooming, and we can't wait to provide services for you again! In the meantime, we have several virtual options to get you by. Gianna is now offering group demos for nail trims, brushing and dematting, and hair trimming for only $10. These 45 minute demos will provide you with all of the information and guidance you need to confidently groom your dog at home. If you need additional one-on-one help you can also select a time for a one-on-one consult with her to get all of your questions answered in real time.
Training: In an effort to continue to serve you with dog training, we have put together a live virtual puppy kindergarten with our store trainer, Alex, as well as some complete 4 week week modules for specific training features.
- Virtual Puppy Kindergarten
- 4 Week Dog Training Module: Loose Leash Walking
- 4 Week Dog Training Module: Prepare Your Dog for Post-Quarantine Life
- 4 Week Dog Training Module: How to Crate Train Your Dog
We continue to be so appreciative of all of your support. Please let us know how we can best serve you and your pets in this time. We can't wait to see you in person when it is safe and appropriate to do so!
**UPDATE March 23rd, 2020:
Given Governor Baker's request for all non-essential businesses to close, we feel a tremendous responsibility to do all that we can to prevent the spread of this deadly virus. Although we had the best intentions to continue grooming and to open our doors for you on a limited basis, we have made the tough decision to cancel grooming through April 7th, and keep our physical store closed to the public.
Although we are closing our doors, pet supply is still considered an essential business, and we will continue to fill online and phone orders. We will be here for you to answer your questions about pet health, and to fill any pet supply needs you may have during this time. We will have someone manning the phone every day, should you want to schedule a grooming appointment for after April 7th, or place a phone order with us, with free local delivery.
Thank you to everyone who has reached out during this time to offer your support. We can't wait to see you and your pups when we are able to fully reopen.
Our local and greater community are going through some very challenging and uncertain times.
As you may know, we completely shut down all of our operations for dog walking and retail March 16th-March 23rd when it became apparent that despite our best intentions, our interactions with our beloved community could be contributing to the spread of COVID-19. In this past week, Mayor Curatone has closed all non-essential businesses in Somerville. Pet Supply stores are classified as an essential business as we provide products for daily pet needs. We also provide grooming services, which are also considered essential for the health and well-being of pets.
Knowing that our grooming services and supplies play an important role in your pet's health and well being, we are re-opening Tuesday, March 24th with limited hours and limited shopping.
Beginning March 24th, hours for the store will be as follows:
Tuesday & Thursday: 12-5
Saturday & Sunday: 10-5
Monday, Wednesday, Friday: CLOSED
Given that the needs of our clients and our team may change over the coming weeks, these hours may change without notice. If you are planning on coming to visit, you are always welcome to call to confirm before stopping by.
When you do come to visit, here is what you can expect:
Grooming: When you arrive for your grooming appointment, we ask that you enter the store once you confirm that no other customers are present. Upon entering you will notice the area in our entry that is sectioned off for you and your dog to wait in. Upon your arrival, our groomer will greet you from a safe distance (that will be marked clearly on our entry ramp) and will go through services to be performed during your visit, as she normally would. We ask that you then clip your dog's collar to our long lead, which our groomer will then use to bring your pet back to her station. We will repeat this process in reverse at the end of your visit, all from a safe distance.
Store: If you would like to shop the store, we ask that you enter after confirming no other customers are present. Please wait in the sectioned off area in our entryway. Someone from our team will greet you and assist you from a safe distance, gathering any food, treats, and other supplies you may need with gloves. All products will be placed in a paper bag and passed to you with a pulley system, from a safe distance.
Online: Our online store continues to operate as usual. We are working to expand our online offerings, as well as the navigation to make it easier for our local customers. You are always welcome to call us or schedule a free phone consultation to ask about products, and/or to place a phone order. You will now notice in our online check-out that we offer free home delivery, as well as curbside pick-up. Please allow 1-2 days for home delivery. Our team will be handling your products with gloves all the way to your door, and will text you when your products are at your doorstep.
Please Note: Although we only carry a few select brands in our store, we are able to order a wide variety of brands from our distributor. If there is a specific dog or cat food you would like, please email us with the link to the specific formula, and we will email you back with more information, including pricing.
Other notes about store operations:
All of the entry notes about the store will be clearly displayed outside the store, to help you get adjusted to the new policies that will keep us all healthy.
Please note at this time for both grooming and store purchases we are only accepting payment by credit card or apple/google pay.
At this time we have suspended our community box, and look forward to sharing this community favorite with you when we fully re-open and it is safe to do so.
If you would like to special order food from us at this time, please note that we are now only receiving shipments from our distributor every two weeks.
As our customers are not able to enter the store completely at this time, we are unable to welcome you in to the photo booth, however, if you email your pup's photo to us (email@example.com), we will gladly photo shop your pup in and post on our instagram!
We continue to sell gift cards on our website, and at the store, and if you are looking to support our store, but don't have any current needs for products, this is a great way to help us out.
I know I speak for the whole team when I say we cannot wait to welcome you fully into our store and our lives again. We miss you more than you could know. Until then, if there is anything else we can do to support you and your pups during this time, please do not hesitate to reach out. We are in this together.
All my best,
- Emily Lagasse
Best Natural Solutions for Dog Thunderstorm Anxiety
When a thunderstorm rolls on in, your dog may start acting strangely--whining, barking, pacing, hiding in the bathtub, even becoming destructive or aggressive. Thunderstorm anxiety is common in dogs, and it can be very stressful not just for them experiencing it, but for the people who love them as well. We want our furry friends to be happy, and seeing the distress they experience during thunderstorms can be heartbreaking.
Some dog owners think that storm anxiety will go away on its own once the dog realizes that the storm won’t actually hurt them. Unfortunately, the do-nothing attitude doesn’t usually work, and dogs with low-level anxiety tend to become more anxious. It’s better to address the problem head on and help our dogs overcome their anxiety. So, what can we do to help?
For dogs with low-level anxiety, one option is to try to change the associations your dog has with thunderstorms. You can give them treats and play games with them before and during the storm, and they will start to associate storms with food and fun instead of misery, and this will help ease their anxiety.
Another option is to try to drown out the sights and sounds associated with the thunderstorm. The best place to do this is in a comfortable, well-lit room with the shades drawn down. This should block out the worst of the flashing from the lightning. Next, you can play music or white noise to partially drown out the sounds of the thunder. Just make sure not to play the music too loud, as your dog is likely sensitive to loud noises. You can combine this approach with the previous one and give your dog treats and play with them to distract them from the storm.
We also offer a number of treatments for thunderstorm anxiety here at Petwell Supply. If you’re interested in a homeopathic remedy, you can try out HomeoPet Storm Stress, which relieves anxiety symptoms associated with thunderstorms and other weather conditions. If you want to combine anxiety relief with yummy goodness, consider Pet Naturals Calming Chews or Stella & Chewy’s Hemp Oil Calming Chews. If flower essences are more your speed, try out Green Hope Farm Anxiety. We even have a music therapy CD specifically designed to help dogs with thunderstorm anxiety!
Finally, multiple companies make body wraps you can use to comfort your dog during a thunderstorm, and some even make clothes that can help discharge the static electricity that builds up on a dog’s fur during a storm. If your dog experiences severe anxiety during thunderstorms or you’ve tried the above methods with no success, your vet may prescribe anti-anxiety medication for your dog during storms.
Thunderstorm anxiety is no fun for anyone, least of all the dogs it affects. But with the right kinds of intervention, you can ease your dog’s anxiety and make thunderstorms a neutral or even positive experience for them!
Preparing Our Community for Coronavirus
Amid widespread concerns and growing panic about COVID-19, our team at Petwell Supply is committed, now as much as ever, to keeping the pets and humans in our community their happiest and healthiest. Despite seemingly infinite reports circling about the effects of the virus in humans, and recommendations for altering our behavior to quell the spread of COVID-19, it’s difficult to get concise information when it comes to our beloved non-human family members and their health and safety.
According to the CDC, "There is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus." There's currently no evidence to suggest that pets can get sick from COVID-19 nor that they can spread the virus to humans. The one dog in Hong Kong who tested "weak positive" for COVID-19 is believed to have gotten it from their owner and has yet to show any symptoms.
Preparing yourself and your pets for a potential outbreak in your community is important. Here are some things to keep in mind:
- Wash your hands after touching your pets. COVID-19 can be killed with hot water, soap, and friction, so be sure to wash your hands thoroughly and often. The same goes for your pets: just like we disinfect the things we touch in our homes (door handles, tables, phones, etc) we can do the same with our furry friends. If you are concerned about your dog or cat being exposed to COVID-19, give them a bath with dog- and/or cat-friendly shampoo. COVID-19 is a virus, not bacteria, and therefore does not respond to anti-bacterial soap in particular. You do not have to purchase an anti-bacterial dog or cat shampoo. A Petwell classic, Skout’s Honor Probiotic Shampoo & Conditioner 2-in-1 for Dogs & Cats is what we use in our grooming salon, and sell in our store as well.
- Stock up on 2-3 weeks worth of pet supplies in case you have to be quarantined or choose to self-quarantine. We stock our most popular dry dog food brands and recipes in our store or can ship it to your door, when purchased online. We can also special order larger quantities of any recipe of wet or dry food for cats and dogs from the brands we carry for pick-up in store (for more information on special ordering, send us an email at firstname.lastname@example.org). Don’t forget the other essentials such as supplements your pet is taking, cat litter, and puzzle toys for your cat or dog stuck indoors!
- If you decide to self-quarantine, include your pets. Given the possibility of humans contracting COVID-19 from an animal who’s been exposed, it’s recommended that you limit your pet’s interaction with other animals, people, and spaces to contain any possible transmission. Should someone in your household (roommate, child, partner, etc.) fall ill with COVID-19, or show similar symptoms, cancel any and all plans your pet may have. This may include grooming visits, veterinarian visits, dog-walking appointments, or pet-sitting/check-ins in a home under quarantine. Limit interaction between people who are symptomatic and their pets if possible (have someone in your home who isn’t showing symptoms take care of the pet) and eliminate all unnecessary outside time.
We don’t know what the next few months have in store, but we are here to support you. We can keep our community safer and healthier by washing our hands, communicating with each other when we suspect we’re getting sick, and taking care of our own and our pets’ health to the best of our abilities. If you have any other questions about preparing your pet for a possible outbreak, schedule a free phone consultation to talk with our founder and owner, Emily, about the best solutions for you. Wishing you all a safe and healthy spring!
- Dayne Samuels